Millerdale Tool & Machine Corporation extends a 14-day guarantee for all orders from receipt of the order except for Promotional Items Orders. Receipt will be counted from delivery confirmation information (when available) or after sale (when no delivery information is available - normally for International Orders only). All Promotional Items are sold ‘as is’. This includes sale items, and Dings and Dents All returns must be authorized by us before being shipped back. This is to ensure that we expect the order and will credit your account properly. Millerdale Tool & Machine Corporation will not pay for return shipment charges unless the return is due to our error. All returns must include all pieces. In the case of defective product, all pieces are to be returned including the defective pieces. Our return amounts for the guarantee period (except for Promotional Items Orders) are as follows;
100% refund for all unopened In-Stock products excluding the original shipping charges.
80% refund for all opened In-Stock products excluding the original shipping charges so long as all pieces are included
75% for all Built To Order Products
All returns must arrive with your full name, address and the original order number. This can be found in the packing slip first provided. Returns must be sent to;
Millerdale Tool & Machine Corporation
Bay A, 5217 - 63 Street
Lloydminster AB, Canada
Orders for In-Stock products canceled before processing and packaging is completed will receive a 100% refund. Cancelled orders of In-Stock processed and packaged and Build To Order items will be charged a restocking fee of 25% of the value of the products.